Validity of contract of sale, product and price information
CRASSULA E-SHOP (hereinafter referred to as e-shop) is owned by Crassula Group OÜ (registry code 12996246), located at Põhja 15-2nd Kuressaare 93811.
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products and currency is in Euro – €. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Kui saadud ostuarvet ei tasuta 5 kalendripäeva jooksul, siis tellimus automaatselt aegub ja olete teretulnud uuesti tellimust vormistama.
Leping jõustub alates tasumisele kuuluva summa laekumisest E-poe arvelduskontole.
Placing an order
Add the desired products to your shopping basket to order them.
Fill in all of the required fields and choose the most suitable shipping method to complete the order.
The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org or submitted by calling + 372 5157 658, +372 5646 4265.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.